TERMS & CONDITIONS

1. INTRODUCTION

These Terms & Conditions ("Terms") govern your use of the website and services provided by TAOSIR LTD, a company incorporated in the United Kingdom ("Company", "we", "us", or "our"). By accessing our website or purchasing our services, you agree to be bound by these Terms.

2. SERVICES

We provide eSIM data packages through authorized suppliers. Our services include:

• Digital delivery of eSIM activation QR codes
• Temporary data usage plans for global connectivity
• Customer support for technical issues

3. USER REGISTRATION AND ACCOUNTS

3.1 Registration Requirements

• Users must register an account using a valid email address
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and current information during registration

3.2 Account Restrictions

• Users may not create multiple accounts
• Accounts are non-transferable

4. ESIM SERVICES AND LIMITATIONS

4.1 Activation and Usage

• eSIM QR codes must be activated within 180 days of purchase, after which they expire and become invalid
• Once activated, eSIM services are immediately available for use
• Data packages typically have a validity period of 30 days from activation
• QR codes can only be downloaded once and cannot be re-downloaded after deletion

4.2 Technical Requirements

• Compatible eSIM-enabled device required
• Stable internet connection needed for activation
• We do not guarantee compatibility with all devices

4.3 Service Limitations

• Services are subject to network coverage availability
• Data speeds may vary depending on location and network conditions
• We rely on third-party network providers and cannot guarantee uninterrupted service

5. PAYMENT TERMS

5.1 Pricing and Payment

• All prices are one-time payments and exclude applicable taxes
• We accept all major payment methods as displayed at checkout
• Payments must be completed in full before service delivery
• Additional taxes, duties, or fees may apply based on your location

5.2 Currency and Billing

• Prices are displayed in the currency specified on our website
• You are responsible for any currency conversion fees charged by your payment provider

6. REFUND POLICY

Refunds are governed by our separate Refund Policy, which forms part of these Terms. Please refer to our Refund Policy for detailed information about eligibility and procedures.

7. INTELLECTUAL PROPERTY

7.1 Our Rights

• All content, trademarks, and intellectual property on our website belong to us or our licensors
• You may not reproduce, distribute, or create derivative works without written permission

7.2 Third-Party Rights

• We respect third-party intellectual property rights
• Our services utilize authorized supplier networks and technologies

8. USER CONDUCT AND RESTRICTIONS

You agree NOT to:

• Use our services for any illegal or unauthorized purpose
• Attempt to circumvent any security measures
• Reverse engineer or attempt to extract source code
• Share, resell, or redistribute eSIM services without authorization
• Use services in a way that could damage or overburden our systems
• Violate any applicable laws or regulations

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY

9.1 Service Disclaimers

• Services are provided "AS IS" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not responsible for network coverage limitations or third-party network issues
• Device compatibility is not guaranteed

9.2 Limitation of Liability

• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for losses due to device incompatibility, network issues, or user error
• Total liability shall not exceed the purchase price of the service

9.3 Third-Party Services

• We act as an intermediary for authorized suppliers
• We are not liable for third-party network performance or availability
• Any issues with underlying network services should be addressed according to the network provider's terms

10. DATA PROTECTION AND PRIVACY

• We do not collect personal data beyond the required email address for account creation
• Your privacy is governed by our separate Privacy Policy
• We implement appropriate security measures to protect your information

11. CUSTOMER SUPPORT

• Technical support is available through WhatsApp and email
• Support hours and response times may vary
• We provide reasonable assistance for service-related issues
• Contact us at: support@esimnb.com

12. TERMINATION

12.1 Termination by You

• You may close your account at any time
• Termination does not affect already purchased services

12.2 Termination by Us

• We may terminate accounts for violation of these Terms
• We may discontinue services with reasonable notice

13. DISPUTE RESOLUTION

13.1 Governing Law

• These Terms are governed by the laws of England and Wales
• Any disputes will be subject to the jurisdiction of English courts

13.2 Arbitration

• Disputes shall be resolved through binding arbitration
• Arbitration will be conducted in accordance with the rules of a recognized arbitration body
• Each party bears their own arbitration costs unless otherwise determined by the arbitrator

14. FORCE MAJEURE

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, network outages, or supplier failures.

15. GENERAL PROVISIONS

15.1 Entire Agreement

• These Terms constitute the entire agreement between you and us
• Any modifications must be in writing and agreed upon by both parties

15.2 Severability

• If any provision is found invalid, the remainder of these Terms remain in effect

15.3 Assignment

• You may not assign your rights under these Terms
• We may assign our rights with reasonable notice

15.4 Updates to Terms

• We may update these Terms from time to time
• Continued use of our services constitutes acceptance of updated Terms
• Material changes will be communicated via email

16. CONTACT INFORMATION