Airalo review: Collection of reviews from real Customers
What does Airalo sell
Airalo is a company that sells eSIMs (digital SIM cards) for international travel.
Here are the key details:
- They offer eSIMs for 200+ countries and regions worldwide.
- Users can purchase data-only plans, regional plans (covering several countries), or global plans.
- The eSIMs are installed digitally on compatible unlocked phones (smartphones, some tablets) — no physical SIM card needed.
- Some of the plans may also include voice minutes or SMS depending on destination.
Airalo review Summary
I’ve collected recent reviews from travel bloggers who used Airalo eSIMs, along with real user feedback from Reddit and Trustpilot. Based on these, I’ve summarized the main advantages of Airalo and the key drawbacks you should be aware of.
| Pro | Con |
|---|---|
| ✅ Airalo is a prominent eSIM provider | ❌ online reputation isn’t that great |
| ✅ Available in 200+ countries | ❌ Poor customer service |
| ✅ Cashback (Airmoney) rewards | ❌Difficult to get a refund |
| ✅ Some plans come with an international phone number for calls and texts | ❌ Cell service might not be as good as with a local SIM. |
Airalo eSIM review collection (from real customers)
1. Airalo UK eSIM review
American tourists traveling to the UK for a week in 2023.
The tourist is a moderate to heavy data user.
10G is enough for one week of use in the UK, and it is also OK to use data traffic for navigation during this period.
Airalo UK eSIM work off two networks: O2 and Three, it only had signal issues briefly in some rural areas.
In 2025, Airalo UK eSIM 10GB price is around $19.0, the supported carriers are changed to EE, which is 4G network.
esimNB UK eSIM 10GB price is $8.0
This price data was updated on October 20, 2025 and may increase, supported operators include Vodafone, O2 and 3, they are all 5G network.
Which means you can get the same (or even better) Internet experience at a cheaper price.
2. Airalo Europe eSIM review
Airalo's eSIM in Europe has received mixed reviews.
This post was published in 2024.
A Reddit post criticized Airalo's poor experience in Europe and advised against purchasing it.
However, some people in the comments said they had no problems using it.
Here are the post details:
The poster decided to try it after being recommended by some YouTube bloggers, but found the connection completely unstable.
“The connection was completely unreliable, crapping out multiple times and leaving me in serious situations.”
- On the train, the poster couldn’t show his valid ticket because data stopped working.
- While exploring a foreign city, the data cut out again, leaving the poster stranded and struggling to navigate back to his hotel.
- The service also caused him to miss important meetings because he couldn’t access maps or transportation apps.
After communicating with Airalo, The poster found out that it was a network problem on Airalo's side.
In my opinion, occasional network outages from carriers are inevitable, but they should be considered rare incidents.
Before 2024, eSIM services were still in a relatively early and less mature stage. Airalo might not have established complete partnerships with European telecom operators at that time, which could have led to such issues.
However, unlike Airalo, esimNB does not negotiate directly with individual carriers around the world. Instead, it works closely with multiple suppliers, skipping the lengthy negotiation process with each operator.
This approach ensures broader and more complete carrier coverage — even though it comes at the cost of lower profit margins.
Currently, esimNB Europe eSIM supports most European operators and all of them are 4G/5G networks.
Airalo Europe eSIM is still LTE network in some countries (such as Spain).
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3. Airalo Brazil eSIM review
A blogger wrote in a blog post in 2025:
“Brazil was my next country where Airalo came in handy. In Brazil it’s very tricky to buy a SIM as a foreigner. You need to have a local tax number called a CPF which tourists don’t have access to. As a result, most places won’t sell you a SIM card that works. The only shop we found willing to sell one to foreigners charged over US$30 for a short package with low data allowances…”
This indicates that there is no problem with Airalo's use in Brazil.
In a reddit post, someone also encountered intermittent network problems when using it in Brazil.
According to the discussion in the comments section, the reason is the difference in operators. Generally in Brazil, Claro or Vivo operators are more stable.
So make sure your eSIM can connect to Claro or Vivo.
If you're not sure, you can choose esimNB Brazil eSIM, which supports major Brazilian operators including TIM, Claro, and Vivo. All of them are 5G networks.
4. Airalo China eSIM review
I found two posts on Reddit about the experience of using Airalo in China.
The first post all agreed that Airalo's experience in China is quite good, especially since you can connect to Facebook and WhatsApp without having to purchase a VPN.
However, some people also said that YouTube might not be able to connect.
The blogger of the second post is Shanghai Travel, who also said that Airalo eSIM can be used with Instagram, TikTok, and Google without any problems.
But there was a big problem:
Airalo esim cannot access Chinese apps such as Didi, Baidu Maps, and food delivery apps.
Finally he had to change an eSIM provider to solve the problem.
Bellow is his Airalo review in China:
Therefore, my review of Airalo for China is as follows:
• Value for money: 1.5/5
• Functionality: 1/5 (Works on western social media but no apps that you actually need to get around China)
• Ease of setup: 5/5 (We did it directly through the app, no hassle)
• Customer service: 2/5 (Pre-purchase support was helpful. Post-purchase support is slow, unresponsive, and not helpful in resolving the issues, or in helping us to get a refund)
Overall: 1.5/5
This is a post published in 2024. I believe that Airalo eSIM's network support in China should be improved by now.
If you’are still worry, you can try esimNB China eSIM
Our China eSIM not only does not require you to purchase a VPN, but also has more precise packages.
You can choose a package that can connect to tiktok and chatgpt in China.
Because some eSIM network exit IP is Hong Kong, and Hong Kong prohibits ChatGPT and TikTok.
And you don’t need to worry about not being able to connect to local apps. China eSIM is one of the most popular choices in esimNB.
5. Airalo Japan eSIM review
I found a reddit post from 2025
This post agrees that Airalo works well in Japan.
But if you want a more cheaper Japan eSIM, I recommend esimNB Japan eSIM.
esimNB: Airalo eSIM alternative
esimNB is an eSIM store for global travel.
Cost-effectiveness is one of esimNB's signature features.
You can get a travel eSIM that's just as good (or even better) than Airalo for a fraction of the price.
We adopt the model of small profits but quick turnover.
If you also think esimNB is good, please recommend it to your friends so that we can always keep the price affordable!
