How to fix Error: “Cellular Plans From This Carrier Cannot Be Added”
After activating your eSIM using a QR code or manual activation code, you may encounter the following error message:
Cellular Plans From This Carrier Cannot Be Added
This message typically indicates that your device is carrier-locked, meaning it cannot install eSIM plans from carriers other than the one that originally sold the device.
How to Check if Your Device Is Carrier-Locked
You can verify your device lock status by following these steps:
- Open Settings
- Tap General
- Tap About
- Look for the field Carrier Lock
You should see:
- No SIM restrictions → Your device is unlocked
- Any other message → Your device is locked
If the device is locked, it will block eSIM activation from third-party carriers.
Solutions
To resolve this issue, please contact your mobile carrier and request that they unlock the device. In most cases, the unlock can be completed remotely (over-the-air) through the carrier’s Customer Service hotline or live chat.
Once the device is successfully unlocked, you can return to your eSIM activation process and install the plan without issues.
Un voyageur et aventurier chinois passionné par l’exploration du monde. En tant qu’INFJ, il est naturellement curieux de nouvelles expériences, cultures et idées. Chez esimNB, il est responsable du support client et de l’assistance technique, maintient une communication étroite avec les utilisateurs et partage des conseils de voyage pratiques ainsi que des guides eSIM utiles. Sa devise : être confiant, naturel, courageux et authentique.
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