[{"data":1,"prerenderedAt":305},["ShallowReactive",2],{"page-en-/how-to-fix-esim-installation-issues":3},{"id":4,"title":5,"body":6,"description":285,"extension":286,"head":287,"meta":288,"navigation":298,"ogImage":287,"path":299,"robots":287,"schemaOrg":287,"seo":300,"sitemap":301,"stem":303,"__hash__":304},"content_en/how-to-fix-esim-installation-issues.md","How to Fix eSIM installation issues 2025",{"type":7,"value":8,"toc":272},"minimark",[9,13,17,42,47,50,55,65,87,90,95,102,105,133,144,147,152,155,162,169,172,174,178,181,191,197,199,203,206,213,215,219,222,228,230,234,241,243,250,253,263,265],[10,11,5],"h1",{"id":12},"how-to-fix-esim-installation-issues-2025",[14,15,16],"p",{},"When you see an error message during eSIM installation, you can quickly check if it’s caused by one of the following reasons:",[18,19,20,29,36],"ol",{},[21,22,23,24,28],"li",{},"You are installing your eSIM using mobile data — we recommend using a ",[25,26,27],"strong",{},"stable Wi-Fi connection"," instead.",[21,30,31,32,35],{},"Your phone has ",[25,33,34],{},"no available eSIM slots",".",[21,37,38,39,35],{},"The ",[25,40,41],{},"eSIM has already been installed",[43,44,46],"h2",{"id":45},"i-cant-setupactivate-my-esim-what-should-i-do","I can’t setup/activate my eSIM, what should I do?",[14,48,49],{},"Before you start reading this guide, the most important step is:",[14,51,52],{},[25,53,54],{},"Make sure your device is eSIM-compatible, as this is one of the most common reasons eSIMs fail to work.",[56,57,58],"ul",{},[21,59,60,61,64],{},"To check if your device supports eSIM, there are ",[25,62,63],{},"two methods",":",[18,66,67,77],{},[21,68,69],{},[70,71,72,73,76],"em",{},"Dial ",[25,74,75],{},"#06#"," and press call. If you find an EID number displayed, your device is eSIM-compatible.",[21,78,79,80],{},"Check our ",[81,82,86],"a",{"href":83,"rel":84},"https://esimnb.com/resource/esim-compatible-devices",[85],"nofollow","eSIM-compatible devices list",[88,89],"hr",{},[56,91,92],{},[21,93,94],{},"Check if your device is carrier-locked:",[14,96,97,98],{},"Go to FAQ: ",[81,99,100],{"href":100,"rel":101},"https://esimnb.com/resource/faqs",[85],[14,103,104],{},"Quick check for iPhone users:",[18,106,107,120,126],{},[21,108,109,110,113,114,113,117,35],{},"Go to ",[25,111,112],{},"Settings"," > ",[25,115,116],{},"General",[25,118,119],{},"About",[21,121,122,123,35],{},"Find ",[25,124,125],{},"Carrier Lock",[21,127,128,129,132],{},"Look for “",[25,130,131],{},"No SIM restrictions.","”",[134,135,140],"pre",{"className":136,"code":138,"language":139},[137],"language-text","If you don’t see “No SIM restrictions,” you may need to contact your primary mobile provider for assistance.\n","text",[141,142,138],"code",{"__ignoreMap":143},"",[14,145,146],{},"If you’ve confirmed your phone supports eSIM, please continue reading to find the possible solutions for your issue.",[148,149,151],"h3",{"id":150},"_1-have-you-arrived-at-your-destination","1. Have you arrived at your destination?",[14,153,154],{},"After adding the eSIM to your device, you may notice that the eSIM status shows “Activation Failed” or “Activating…”.",[14,156,157,158,161],{},"If you haven’t yet arrived in your destination country, ",[25,159,160],{},"don’t worry"," — eSIM activation happens only when the eSIM connects to a local network.",[14,163,164,165,168],{},"This means you need to be within the coverage area and ",[25,166,167],{},"turn on data roaming"," for the eSIM.",[14,170,171],{},"So, if you install your eSIM at home and see it stuck at “Activating…”, that’s completely normal.",[88,173],{},[148,175,177],{"id":176},"_2-check-if-the-esim-is-already-activated","2. Check if the eSIM is already activated",[14,179,180],{},"Sometimes, eSIM installation seems to fail simply because the eSIM was already installed successfully — and scanning the QR code again will cause an error message.",[14,182,109,183,186,187,190],{},[25,184,185],{},"Settings → Mobile Service / Cellular"," on iOS or ",[25,188,189],{},"Settings → Connections → SIM Manager"," on Android.",[14,192,193,194,35],{},"If the eSIM name appears in your system, that means the eSIM is ",[25,195,196],{},"already activated",[88,198],{},[148,200,202],{"id":201},"_3-restart-your-phone","3. Restart your phone",[14,204,205],{},"In many cases, the eSIM can’t activate simply because your phone needs to reboot. Restarting helps your device reconnect to the local network properly.",[14,207,208,209,212],{},"Please restart your phone in an area with good signal strength, and make sure that ",[25,210,211],{},"data roaming is turned on"," after activation.",[88,214],{},[148,216,218],{"id":217},"_4-update-your-phones-system-version","4. Update your phone’s System Version",[14,220,221],{},"If the eSIM still doesn’t work, it might be due to an outdated system version.",[14,223,224,225,35],{},"Please update your device to the ",[25,226,227],{},"latest System version",[88,229],{},[148,231,233],{"id":232},"_5-check-if-the-esim-has-already-been-installed","5. Check if the eSIM has already been installed",[14,235,236,237,240],{},"Since an eSIM can only be installed on one device, and the installation QR code is ",[25,238,239],{},"single-use",", if your eSIM has already been installed and added to your device, the QR code will no longer be valid.",[88,242],{},[148,244,246,247],{"id":245},"_6-disable-vpns-or-device-profiles","6. ",[25,248,249],{},"Disable VPNs or device profiles",[14,251,252],{},"VPNs or mobile device management (MDM) profiles may interfere with eSIM installation. Try turning off any active VPNs to complete the installation.",[14,254,109,255,113,257,113,259,262],{},[25,256,112],{},[25,258,116],{},[25,260,261],{},"VPN & Device Management"," and remove any profiles you don’t recognize or need.",[88,264],{},[14,266,267,268,271],{},"If you’ve followed all the steps above and the issue still persists, our ",[25,269,270],{},"support team is available 24/7"," and happy to help you anytime.",{"title":143,"searchDepth":273,"depth":273,"links":274},2,[275],{"id":45,"depth":273,"text":46,"children":276},[277,279,280,281,282,283],{"id":150,"depth":278,"text":151},3,{"id":176,"depth":278,"text":177},{"id":201,"depth":278,"text":202},{"id":217,"depth":278,"text":218},{"id":232,"depth":278,"text":233},{"id":245,"depth":278,"text":284},"6. Disable VPNs or device profiles","Learn how to fix eSIM installation issues on your Phone with step-by-step guides and troubleshooting tips.","md",null,{"date":289,"authors":290,"category":297},"2025-10-20",[291],{"name":292,"avatar":293,"to":295,"username":296},"Baptiste Leproux",{"src":294},"https://avatars.githubusercontent.com/u/7290030?v=4","https://x.com/_larbish","larbish","Release",true,"/how-to-fix-esim-installation-issues",{"title":5,"description":285},{"loc":302},"/blog/how-to-fix-esim-installation-issues","how-to-fix-esim-installation-issues","pjKkPl95JbXLrZerjl5STU05-ckiGiXOKoGlNyeY6XM",1786960316613]